Canvera Design Services - Usage Policies

At Canvera we are committed to deliver your Photobooks with the best of designs at blitz flash speed and complete accuracy.

Canvera Design Advantage

  • Latest & wide range of design options to help make the best photo books possible
  • Friendly sales person & design key account executive to accurately capture your requirements
  • Easy to send your data via our sales person, courier to our local office or via FTP or Wetransfer.
  • Online design way of working:
    • Phone & Online mode of working for your ease, time saving & efficiency. No need to physically visit or meet the design team
    • Previews sent by email & viewable on the internet
    • Online comments on the preview, Quick turnaround of your comments
    • Online Preview approval and push for printing
    • Opportunity to forward the preview to your customer & receive comments
    • Online payment systems
  • Quick turnaround time & shipment to your requested destination

Design Process

At Canvera we are committed to deliver your PBs with the best of designs blitz flash speed and complete accuracy. Help us achieve this for you by following few simple steps mentioned below:

  • We have the latest & wide range of design options. We also remember your historic preferences.
  • Please fill in the order form, select the preferred design option at the time of placing the order with our sales person. Also give your reference earlier order if that is your preference. This will help us serve you better and save your time in the future.
  • Please preselect/shortlist the number of images as per the indicated matrix (in annexure)
  • You can submit these images/ data to the sales person or upload via FTP or We-transfer.
  • Our friendly Partner Engagement Executive ( PE-E) who is exclusively assigned to you will call shortly after receipt of the order form, data & payment to finalize your design instructions. This will ensure we execute as per your instructions & save your time in the future.

Turnaround times

We can complete your design in 8 days with 2 previews and send for printing. You will receive the photobook in 12-15 days depending on shipment time.

  • We can start our design work & SLA after receipt of your completed order form, selected photos/data as per our norm and payment.
  • 4 days for 1st preview after which we request you to provide your feedback in 1 day.
  • 1-2 days for 2nd preview. Please approve thereafter in 1 day & send to print.
  • The first preview will be used for you to source your customer feedback, if needed This feedback should come from your end through the person who is authorised to communicate with us.
  • We believe and are working on ensuring that all your designs are completed in 2 previews. Anything beyond that would be treated as an exception with special escalation in Canvera.
  • We believe that speed of execution & timeliness is critical for your business and ours. However, sometimes you may need a little more than 1 day to approve our designs. We plan for a maximum time of 60 days from order placement for completion of design.

Terms & Conditions

Design cycle Recommended feedback time (days) Max time (days) Comments: Time is measured from when preview is sent by Canvera
1st Preview 1 15 Only minor design changes after this period
2nd Preview 1 15 Only minor design changes; no full redesign possible
3rd Preview 1 15 This is an exceptional case, only minor design changes; no full redesign possible
Maximum time to complete design 3-4 60 days Complete design in max 60 days
Previews will be kept in Canvera System All iterations 120 days After 120 days the data will be removed from Canvera system & fresh order has to be placed

Design Terms & Conditions: To ensure you get your designs & photobooks in time to your satisfaction

  • Pre-requisites for Canvera to start the design process are as below
    • Completed order form
    • Selected photos/data as per our prescribed format and norms
    • 100% payment at the time of placing the order
  • Canvera expects your comments / feedback on the first preview at the earliest (within 1 day). Maximum time limit is 15 days from the preview. After that we would be able to make only minor changes to the design
  • No redesign request would be entertained if the feedback is not provided within 15 days of providing 1st preview stage.
  • Closure of design is targeted within 2 previews. Anything beyond that would be deemed as an exception
  • For each order, design data & previews would be retained for a maximum of 120 days from date of placing order. After 120 days the design order stands cancelled & Canvera would be charging for design & hosting of previews.
  • To revive the cancelled orders , you need to place a fresh order with order form, data & 100% payment for us to take up the design again.

Exceptions

  • In the case where you don't wish to use your orders designed by us in the first preview, we will refund 75% of your design payment. This will be credited to your account & can be used for further design or print orders. Canvera would not entertain any requests for refunds. We will provide only PDF format of your designed images as per your request.
  • There will be no credit for redesign/ cancellation after the 2nd preview. For all orders where Canvera has provided 2nd preview, full design amount will be charged
  • Canvera has prescribed the maximum number of images that can be accommodated (basis number of pages selected in photobook ). We can not proceed with the design if images submitted are beyond the recommended numbers.
  • Canvera is not liable for any unintentional, accidental loss of data/images due to reasons beyond it’s control and hence recommends that you maintain a data back-up at your end. The maximum liability of Canvera in respect of your order is the fees payable under the order placed by you.
  • Your orders with sorted images will be processed with-in 4 days from creation and submission. The orders without sorted data can be resubmitted with good/sorted data in 7 days, just incase you need more time to get this activity done.

Assembly / Print orders Terms & Conditions: To ensure you get your photobooks in time to your satisfaction

  • Pre-requisites for Canvera to start the print process are as below
    • Completed order form
    • Selected photos/data as per our prescribed format and norms
    • 100% payment along with at the time of placing the order
  • You can submit your images/ data via the sales person, courier to our local office or upload via FTP.
  • All print orders undergo a basic Quality check before printing. Canvera does not charge any additional amount for this quality check.
  • If there are any quality issues, our friendly representative will be in touch with you within a day to resolve any issues before we send to print. Please provide clear and concise instructions to ensure those are incorporated in the final order.
  • We would retain your orders with missing/corrupt images for 45 days. In case you are not able to send/upload sorted images within 45 days from order creation/submission, the order stands cancelled.
  • To revive the cancelled orders , you need to place a fresh order with order form & data
  • Canvera is not liable for any unintentional, accidental loss of data/images due to reasons beyond it’s control and hence recommends that you maintain a data back-up at your end

Print orders through our Compose software

  • Please place order through the Compose system. It is simple to use & follow.
  • You can upload the photobook / images through the upload facility.
  • Payments are facilitated through the payment gateway on the website itself . Orders without payment beyond 15 days of creation are liable to be cancelled without any further communication .
  • We will take up the order for processing after receiving data through Compose & 100% payment.
  • You may request Canvera to do basic Quality check before printing. Canvera does not charges any additional amount for this quality check.
  • If there are any quality issues our friendly representative will be in touch with you within a day to resolve any issues before we send to print. Please provide clear and concise instructions to ensure those are incorporated in the final order
  • We would retain your orders with missing/corrupt images for 15 days. In case you are not able to send/upload sorted images within 15 days from order creation/submission, the order stands cancelled.
  • To revive the cancelled orders , you need to place a fresh order with order form& data.
  • Canvera is not liable for any unintentional, accidental loss of data/images due to reasons beyond it’s control and hence recommends that you maintain a data back-up at your end.